Terms and Conditions for People Hiring Our Bikes
If you wish, you can download the Terms and Conditions and Rider Information, as either Word or pdf documents, opening in new windows.
Word T and C
Word Rider Information
pdf T and C
pdf Rider Information
Trail Rides Wales undertake:• To provide motorcycles with trail/off-road capability and protective clothing as required. We supply a helmet, gloves, enduro boots, knee pads, body armour, long sleeve shirt or jacket and motocross or enduro trousers. Sizes available: boots from size 4 to 13; helmets from extra small to extra large; trousers waist size 28 to 44, jackets S to XXL.
• No charge is made for use of our protective clothing or accidental damage, except in exceptional circumstances. These circumstances include ignoring a direct request from a leader or instructor, not looking ahead and crashing as a consequence, and any riding behaviour which is causing danger to yourself or other riders.
• If you are not familiar with trail riding techniques, we will provide tuition, help and advice.
• Please note that it is the client’s responsibility to satisfy him/herself that the bike is safe to ride during the day (e.g. if it develops a fault, or receives accidental damage). If in doubt, ask Colin, Mark, Marianne or Lucie to check the bike over before continuing.
• Clients should note that personal accident insurance is not provided.
• If you have 9 or more points on your licence, or certain offences, our insurers will not provide cover for you.
Trail Rides Wales require the following:• To inform us if you have physical restrictions or a medical condition when you book. We are very happy to plan an appropriate route for you, but we need to know in advance.
• You must be able to ride a motorcycle of at least 125cc with gears and hold a full or provisional motorcycle licence.
• Please supply a copy of both parts of your driving licence in advance or bring them with you on the day.
• We expect you to treat our motorcycles and personnel with respect.
• If over 18, to sign an indemnity stating that it is understood that this is a potentially dangerous activity. If 17, to be accompanied by a responsible adult who will sign the indemnity and our consent form, understands the nature of the activity and will be participating. If the responsible adult is not a parent or guardian, the young person needs to send an appropriately signed consent form to be received one week before the riding day.
• You must not be affected by alcohol or recreational drugs. Please remember this the night before!
• Please stay on the right of way. Riding on land beside the track is trespassing.
• Please ride with courtesy and consideration, for other users and the livestock, particularly in spring when lambing is taking place. Please do not wheelie, do stoppies, or "roost" your mates. Roosting is spinning the back wheel, kicking up gravel and dirt. It is potentially dangerous if the person behind has uncovered eyes. Lane surfaces are damaged by roosting, wheelies and stoppies.
• If riding on a grass surface, please accelerate and brake gently to preserve the surface. Once torn up, grass takes a long time to recover. Although the grass may be on a road or byway, the land is the farmer’s livelihood, and it is discourteous to cause damage which can be avoided.
• Riders must be considerate of the countryside and other users of the byways and unclassified county roads. We do not want one of our group to cause injury to a walker, cyclist, horse rider or damage and/or injury to another vehicle user.
Trail Rides Wales ask the client(s) to undertake:• To arrive at the meeting place at 9.30am or other specified time. If you are later than half an hour and we have not received a phone call or message, the group may start without you. You will need to phone or send a text to ask an instructor to come back and fetch you. Our number is 07849 760722 and is given on the directions sheet. Please do not ring the landline, as we may have left if it is after 8am.
• Not to say you are experienced unless you are! Road riding is irrelevant. Experience needs to be trail riding, trials, enduro or motocross competition or school, and must include familiarity with riding in a standing position.
• To inform us if there is a change in the number or type of people if this changes subsequent to the original booking. Remember that emails can sometimes go astray. If making changes, please ask for confirmation that the changes have been noted. Thank you.
If we suffer a vehicle breakdown we will send you a text if you have given us a mobile number, and if we have a signal!
PLEASE BRING!• A drink of at least 500ml (2 litres on a hot day).
• Spare underwear and socks, as even on a dry day, you may need a change of clothing. Some of the tracks we use have river crossings and puddles which can be quite deep.
• In winter and wet weather we provide enduro trousers. It is best to wear thermals or light tracksuit-type trousers under them. Jeans are not suitable.
Cancellation by the client:• The deposit is not refunded in the event of cancellation by the client. There is no time limit on setting a new date, although if there is a price rise and your postponement date is more than six months later than the original date, the new price will apply.
• If you have paid in full and cancel more than a week before your date, the extra amount will be refunded.
Cancellation by Trail Rides Wales:• Bookings early or late in the year could be affected by bad weather. Normally an alternative date will be offered.
• If an alternative date is impossible to arrange, a refund less £20 per person will be made.
We know that when you gather on the day, there may be a few nerves and a fair bit of anticipation and excitement. So please take the time to read this in advance. Thanks. If you ride a British or retro bike like an Enfield, or do not ride regularly on the road, please let us know.• Everywhere we go is open to the public. Please be courteous to other users we meet. Many of the local people we encounter frequently are friendly to us, and we wish to preserve this.
• If you are new to trail riding, instruction on riding techniques will be given on the day. However, there is so much to tell you that if you remember the tips below, it will make the day run more smoothly with more riding time and less stops for sorting out problems.
• If you open a gate, you are responsible for making sure that it is closed (by you or someone else). Do not ride off, otherwise riders following may assume that it was already open and fail to close it. Or may close gates which were alredy open which is a waste of effort!
Care of the bikes:• Ride through water slowly sitting down – too fast and water gets into the electrics and even into the combustion chamber which can cause engine blow–up. If you are unlucky enough to fall off in water, and the air filter has gone under, do not try to start the bike until it has been dried out. (We lost two bikes in 2011 because of water in the combusition chamber doesn’t compress, and the conrods bent. Next time the bike was revved hard, the conrod broke, damaging the rest of the engine.)
• It is often easier to get neutral from second as you are slowing down. If you can’t get neutral and are waiting for more than a few seconds, stop the engine on the kill switch.
• Please do not sit with the engine running and the clutch in! It will start to drag if you keep sitting still in gear.
• Please don’t alter the tyre pressures on the bikes. They are set correctly for the terrain we use.
• If you get stuck on a hill and can’t get any grip, don’t keep trying. Get off and push, or wait for assistance. (The clutch could burn out – we have had one go in less than 5 minutes!)
After falls:• Please don’t pick the bike up by the rear mudguard as it breaks. Pull the lower handlebar as far forward as possible (front wheel pointing up in the air) and lift with both hands on the lower grip.
• Water-cooled bikes – please check radiator isn’t leaking (coolant is bright green).
• Check throttle action is not damaged.
• Check engine for oil leaks (especially the casing beside the gear lever).
• If the bars are not straight, it is unlikely they are bent – usually the forks are twisted and it is easy to straighten them, so just ask.
• If the clutch or brake lever is pushed up or down, it can easily be straightened. Please ask as the nut and bolt need loosening (especially where attached to master cylinder).
• If a lever is broken, we will usually have a spare and can replace the broken one.
Brakes:• If your brakes seem to be getting spongy or the travel is increasing, please mention it. The disc brakes can suffer from hydraulic fluid leakage if the master cylinder takes a knock and the junction nut loosens.
• Be careful to ride with your foot out slightly (except in deep ruts) to avoid keeping the rear brake on by mistake.
Please don’t wear ear plugs, as we need to talk to you.
As a footnote, we know that falling off is often part of the learning process, and accept that minor damage will occur to the bikes. Don’t be afraid to tell us if you think something is not quite right. Very often it can be sorted out quickly and simply. When we load the bikes at the end of the day, it is not unusual to find that a rider has put up with uneven handlebars or a gear change that is stiff, without mentioning it, probably because of embarrassment. But a little bit of applied pressure would have straightened the bars or gear lever, and given a more comfortable ride for the rest of the day. So talk to us!
We aim for you to have the best day possible!